FAQ'S

INSURANCE - The state of Ohio requires for event rental companies to carry liability insurance up to a minimum amount. Feel safe in knowing we support our industry and the law for your safety. Insurance forms available upon request.

CONTRACT - Our contact must be signed before we will deliver. NO delivery will be made without a signed contract.

PAYMENT METHODS ACCEPTED - We accept all types of credit and debit cards, or cash. Payments via credit or debit card must be made in advance of delivery. If a balance is due at delivery, cash will be accepted. Drivers DO NOT carry change.

DEPOSITS - We require a $50 credit card deposit. Deposits are non-refundable. If for some reason a cancelation is needed the deposit will be kept as a rain-check for one year from cancelation date. In the event the booking was paid in full the $50 deposit will be retained on rain-check and the balance submitted to our merchant processor for refund within three business days. You may also choose to hold the entire amount on rain-check, please just let us know when you call. If for some reason it was agreed in writing to refund the full amount, and if paid by credit/debit card the processing fee originally charged will be deducted from the refund.

TAXES - In accordance with local and state laws, we charge sales tax on all rentals where applicable. If your organization is recognized as tax-exempt in the State of Ohio, a copy of the tax exemption certificate is required at least three days prior to your event or taxes will be collected as stated by law. Not for Profit are not automatically exempt.

WIND - We’ve all seen those news stories of “flying bounce houses”. Even though we secure our units properly, we will not be able to set up in winds 20 mph or more for the safety of you and your guests. In the event of increased wind during your rental; have the jumpers to exit the unit and deflate it until the wind dissipates before inflating and re-entering.

RAIN - Rain: In the event of thunderstorms, we will cancel your outside set up and apply any deposit to another open date within one year of cancelation. If a decision is agreed to deliver with a chance of rain, full rental fees apply, even if not raining but does during or after set up.

GROUND - All inflatables must be secured on level ground: grass, asphalt, concrete, or indoors. Customer will ensure the set-up location is free of all sticks, rocks, animal waste, or any other objects that could damage the attraction. We do not setup on gravel, rocks or sand. It is the customers’ responsibility to mark any and all in-ground water, telephone or power lines.

POWER SUPPLY - A dedicated 110v plug, per unit, must be within 75’ of set up location for each blower. All rentals are accompanied by a company 50’ 12/3 gauge electrical cord. We cannot run power over 100' to keep from damaging the blower and ensure the appropriate airflow. Note some attractions require more than one blower. If you have power concerns then contact us at 937-206-9896.

WATER SUPPLY - If your rental is a wet unit we must be within 100’ of a water source. Multiple wet units set up in a single location will require sources to each unit. Please make our team aware of any concerns or questions.

RENTAL DIMENSIONS - Inflatables should be set up in an open, level area. Attractions can range from 6’-30’ in height and 6' to 70’ in length. If your set up area is a concern inquire at the time of order placement. Dimensions can also be found on the attraction pages.

DELIVERY & PICK-UP TIMES - Most of our units are for five (5) hour rentals unless specifically stated. Delivery times are generally within one hour of booking time to ensure we hit your start time as closely as we can. At times we may deliver earlier to manage all the deliveries for that day, but it does not count against your rental time. Due to the many deliveries that can take place along with the wide rage of locations pick-ups may run as much as three (3) hours after your designated contract time. If there is conflict with late pick-ups please contact us to arrange something at 937-206-9896.

CUSTOMER PICK-UPS - Inflatables: Sorry, but it is our dedication to the safety of you and your guests that we do not allow pick-ups. Rest in knowing your rental is securely set up so you can truly enjoy the event.

EVENT CHANGES - Changes to events can be made at no charge as long as there is availability. We are a family too and understand those unexpected changes. Give us a call at 937-206-9896 for more help.

GENERAL MISUSE OF RENTAL ATTRACTION, GAME, FOAM MACHINE OR ADD-ON

Inflatables: Follow all guide lines stated in the contract and on the attraction. The following fees may be assessed for negligence or abuse:

• Food, drinks, candy, face paint, silly string, glitter, or confetti could be assessed a fee of $100 or half the cost of repair.
• The use of water on dry attractions will be assessed a fee of $75.
• Using bubbles, soap of any kind, oil of any kind or baby powder will be assessed a fee of $150. While some people believe these enhance an experience they can be dangerous to riders and the attraction. Such additives require additional labor to clean.
• Moving an attraction after final set-up will be assessed an additional $50 and customer will be added to a "do not rent list". Inflatables should never be moved once our team departs. Please make sure our team understands any concerns you may have with the positioning of the attraction before they get started. Following our lead on placement will be in the best interest of you and your guests.

GAMES, FOAM MACHINES OR ADD-ONS

• All fun foam machines, generators, inflatables and speakers must not be moved once positioned by our team.
• All tables and chairs set-up and take down is the responsibility of the renting customer.